Getronics was the dutch market leader in credit card reader machines.
In this project I reduced the overhead from 12 FTE to 2 FTE by standardising the credit card processing product.
The customer base at Getronics credit card processing unit was built organically without any plan or guidance. The sales team basically decided the price for each customer which resulted in huge overhead in the financial department as for each customer the monthly cost had to be calculated manually.
By gradually moving all customers to one price point the needed FTE dropped significantly resulting in a more efficient and profitable operation.
